Onboarding & AI Adoption Lead

Gorgias; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Gorgias seeks a Customer Implementation Manager to own the onboarding lifecycle from sales handover through configuration, training, and activation. You will ensure a white-glove onboarding experience and amplify the value of Helpdesk and AI Agent.

Ideal candidates excel in consultative conversations, customer relations, and strategic implementation, driving adoption and success across customer journeys.

Qualifications

• Onboarding and implementation experience for customers.
• Strong consultative communication and relationship-building skills.
• Ability to lead post-sales onboarding and activation.

Responsibilities

• Lead onboarding from sales handover to activation.
• Conduct implementation and optimization sessions for customers.
• Drive adoption and measurable outcomes with Helpdesk and AI Agent.

Skills

Onboarding management

Consultative mindset

Customer relations

Training coordination

Project coordination

Tools

Gorgias Helpdesk

AI Agent

Job description

Gorgias seeks a Customer Implementation Manager to own the onboarding lifecycle from sales handover through configuration, training, and activation. You will ensure a white-glove onboarding experience and amplify the value of Helpdesk and AI Agent.

Ideal candidates excel in consultative conversations, customer relations, and strategic implementation, driving adoption and success across customer journeys.