Hybrid HR Coordinator: Employee Experience & Operations

Indiana University; Bloomington (IN); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

EAP

Hybrid work schedule

Job summary

Indiana University in Bloomington is seeking an HR Generalist to serve as the first intake point for Research HR requests. You will triage, respond to inquiries, and route cases to the appropriate HR team.

The role supports the employee lifecycle, HRMS/eDocs processing, and confidential record keeping. Required is a high school diploma or GED with 3 years of HR-related experience and strong MS Office skills; Salesforce CRM experience is preferred.

Qualifications

• High school diploma or equivalent required; college degree not required.
• Minimum 3 years HR-related experience plus advanced MS Office skills.
• Experience with Salesforce CRM preferred.

Responsibilities

• Serve as the primary intake point for IU Research HR requests in the CRM system.
• Triage, respond to, and reassign HR cases to the appropriate team member.
• Monitor case workflows and ensure timely routing and resolution.
• Provide 1st level HR guidance and escalate complex issues as needed.
• Process HRMS/eDocs supporting the employee lifecycle and onboarding.
• Support HR team with transactional activities and documentation.
• Maintain records, templates, and procedural resources with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Friendly service oriented

Thorough and dependable

Written communication

HRIS experience

Education

High school diploma or GED

Tools

Salesforce CRM

Job description

Indiana University in Bloomington is seeking an HR Generalist to serve as the first intake point for Research HR requests. You will triage, respond to inquiries, and route cases to the appropriate HR team.

The role supports the employee lifecycle, HRMS/eDocs processing, and confidential record keeping. Required is a high school diploma or GED with 3 years of HR-related experience and strong MS Office skills; Salesforce CRM experience is preferred.