Human Resources Coordinator

Indiana University; Bloomington (IN); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

EAP

Hybrid work schedule

Job summary

Indiana University in Bloomington is seeking an HR Generalist to serve as the first intake point for Research HR requests. You will triage, respond to inquiries, and route cases to the appropriate HR team.

The role supports the employee lifecycle, HRMS/eDocs processing, and confidential record keeping. Required is a high school diploma or GED with 3 years of HR-related experience and strong MS Office skills; Salesforce CRM experience is preferred.

Qualifications

• High school diploma or equivalent required; college degree not required.
• Minimum 3 years HR-related experience plus advanced MS Office skills.
• Experience with Salesforce CRM preferred.

Responsibilities

• Serve as the primary intake point for IU Research HR requests in the CRM system.
• Triage, respond to, and reassign HR cases to the appropriate team member.
• Monitor case workflows and ensure timely routing and resolution.
• Provide 1st level HR guidance and escalate complex issues as needed.
• Process HRMS/eDocs supporting the employee lifecycle and onboarding.
• Support HR team with transactional activities and documentation.
• Maintain records, templates, and procedural resources with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Friendly service oriented

Thorough and dependable

Written communication

HRIS experience

Education

High school diploma or GED

Tools

Salesforce CRM

Job description

IU HUMAN RESOURCES (UA-HUMM-IUBLA)

IU Research Human Resources (HR) supports Indiana University's (IU) research mission by partnering with leaders, supervisors, and employees across IU Research to attract, retain, develop, and engage a talented workforce. Through a combination of strategic consulting and operational HR services, IU Research HR helps ensure organizational effectiveness while fostering a culture of accountability, integrity, and employee success.

As one of the nation's leading research institutions, Indiana University generated more than $1 billion in sponsored research last fiscal year. Advancing transformative research, innovation, industry engagement, and commercialization are key priorities outlined in IU 2030: The Indiana University Strategic Plan.

Department-Specific Responsibilities

• Serves as the primary intake point for IU Research HR requests through the Customer Relationship Management (CRM) system.
• Triages, responds to, and reassigns HR cases to the appropriate HR team member.
• Monitors case workflows and ensure timely routing and resolution.
• Provides 1st level HR guidance and escalates complex issues as needed.
• Processes Human Resources Management System (HRMS)/eDocs supporting the employee lifecycle.
• Supports HR team members with transactional HR activities and administrative processing.
• Assists with position creation, position maintenance, job data updates, transfers, reorganizations, hires, and related personnel transactions.
• Ensures accuracy, completeness, and compliance of submitted HR transactions and documentation.
• Maintains HR records, documentation, templates, and procedural resources.
• Coordinates HR communications, resource distribution, and employee-facing information.
• Supports employee recognition, engagement, and other departmental HR initiatives.
• Builds collaborative relationships and provides responsive customer service to IU Research employees, HR colleagues, and University HR Centers of Excellence.
• Maintains working knowledge of IU policies, procedures, and employment regulations and apply guidance consistent with established practices.
• Coordinates administrative aspects of HR recruitment and hiring activities.
• Assists with posting requests, position management, workflow tracking, and onboarding processes.
• Maintains recruitment-related records, communications, and supporting documentation.

General Responsibilities

• Coordinates, processes, verifies, and maintains academic and/or staff HR related work, which may include but not limited to: recruitment, training, benefits, employee relations, tenure, performance evaluations, classifications, I-9s and employee leaves of absences.
• Researches and analyzes academic and/or staff HR related topics to help assist in resolving issues and/or creating solutions.
• Creates, compiles, prepares, and analyzes reports and documents for academic and/or staff HR related activities.
• Performs and may coordinate data entry for processing transactions and maintaining and keeping information current for candidates, employees and/or retirees on a variety of academic and/or staff HR issues.
• Provides administrative and related support to other academic and/or staff HR staff.
• Supports and maintains academic and/or staff HR programs and events; maintains up-to-date records of actions, decisions, and time frames.
• Maintains high standards of confidentiality of all employee records and documents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 3 years of HR related experience plus advanced experience with Microsoft Office Suite products.

Preferred

• Experience with Salesforce CRM.

SKILLS

Required

• Demonstrates customer service skills.
• Effective interpersonal skills.
• Ability to simultaneously handle multiple priorities.
• Friendly and service-oriented.
• Highly thorough and dependable.
• Demonstrates written communication skills.
• Experience utilizing Human Resource Information Systems (HRIS).
• Ability to work on multiple projects simultaneously, prioritize conflicting assignments and maintain focus on project completion.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remote and in-person work), after an initial evaluation period, and is subject to change in the future based on university policy and business needs.

$22.35 - $24.75, based upon experience.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plansPaid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Mastery

FLSA: Nonexempt

Job Function: Human Resources

Job Family: HR Generalist/HRBP

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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