Hybrid Tech Support & VIP Customer Care Agent

Aristocrat Interactive; Lansing (MI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat Interactive is seeking a Customer Service Agent to join our team in delivering outstanding support for players in the gaming industry. You will handle inquiries, troubleshoot devices, and engage with customers across calls, chat, and email channels.

The role emphasizes fast problem resolution, data confidentiality, and meeting daily contact targets. The ideal candidate will have 0–2 years in support, a high school diploma or equivalent, and the ability to work a hybrid schedule with

Qualifications

• Minimum high school diploma or equivalent; college credits optional.
• Experience in inbound or support call center is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Provide information and process inquiries about accounts, products and services.
• Troubleshoot technical issues related to computer, tablet and cell phone applications.
• Handle inbound calls, real-time chat, emails and make outgoing calls.
• Communicate marketing offers to VIP customers.
• Maintain confidentiality and protect customer data.

Skills

Customer service

Phone support

Technical troubleshooting

Typing 90 wpm

Windows Office

Strong communication

Independent work

Education

High School Diploma

Some College

Tools

Windows Office

Job description

Aristocrat Interactive is seeking a Customer Service Agent to join our team in delivering outstanding support for players in the gaming industry. You will handle inquiries, troubleshoot devices, and engage with customers across calls, chat, and email channels.

The role emphasizes fast problem resolution, data confidentiality, and meeting daily contact targets. The ideal candidate will have 0–2 years in support, a high school diploma or equivalent, and the ability to work a hybrid schedule with