Hybrid Enterprise AI-Driven CX Account Executive

Zendesk, Inc.; Colorado Springs (CO); Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. in the United States (Colorado Springs) seeks a Hunter AE to create and close durable net-new business. You will prospect, run discovery, build business cases, negotiate, and hand off to post-sale teams while protecting customer value and credibility.

You will own commercial strategy, maintain CRM data, and drive a disciplined pipeline with multi-stakeholder engagement, leveraging AI tools to enhance research and preparation. OTE ranges with base/commission across the cycle.

Qualifications

• Demonstrated capability in complex B2B SaaS new-business selling.
• Ability to own outcomes with measurable customer or commercial impact.
• Evidence of prospecting discipline and quota attainment.
• Ability to discuss AI, automation, and platform value credibly.
• Use approved AI tools to improve account research and prep while protecting data.

Responsibilities

• Create and maintain qualified net-new pipeline to meet quota.
• Lead a repeatable prospecting-to-close process from discovery to close.
• Maintain CRM data, pipeline health, and forecast discipline.
• Translate customer priorities into Zendesk value proposition.
• Collaborate with multi-stakeholder buying committees.

Skills

Prospecting

Consultative selling

Executive selling

Value-based selling

Deal negotiation

Job description

Zendesk, Inc. in the United States (Colorado Springs) seeks a Hunter AE to create and close durable net-new business. You will prospect, run discovery, build business cases, negotiate, and hand off to post-sale teams while protecting customer value and credibility.

You will own commercial strategy, maintain CRM data, and drive a disciplined pipeline with multi-stakeholder engagement, leveraging AI tools to enhance research and preparation. OTE ranges with base/commission across the cycle.