Hybrid End User Support Specialist

TEKsystems

United States

Hybrid

USD 41,000 - 47,000

Full time

6 days ago

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Job summary

TEKsystems seeks an End User Support Specialist to provide advanced Tier 2 support in a hybrid role based in the greater Tampa Bay area. You will install, configure, and troubleshoot hardware and software across corporate tools including Office 365, Exchange Online, VPNs, and GoToAssist.

The role emphasizes on-site and remote support, onboarding new associates, and maintaining reliable technology experiences for internal customers. Strong communication and documentation are essential.

Qualifications

Bachelor's degree in CS, MIS or related field with 3+ years of related experience.
5+ years in a help desk or technical support role preferred.
Hands-on hardware and software troubleshoot in a corporate environment.
Proficient with ServiceNow for incident tracking and documentation.
Experience with GoToAssist for remote diagnostics.
Strong Windows OS knowledge;熟悉 Office 365 & Exchange Online.

Responsibilities

Provide advanced Tier 2 end user support via phone, remote, and on-site.
Install, configure, troubleshoot hardware and software; manage CIS images and data backup.
Support VPN, Chrome, Office 365, Exchange Online, and related apps.
Coordinate hardware break-fix and warranty replacements with HP as needed.
Document all activities and resolutions in ServiceNow with clear notes.
Assist onboarding of new associates with workstation setup and software images.
Maintain knowledge base articles and contribute to process improvements.
Work in a hybrid on-site/remote environment in the Tampa Bay area.