Senior IT Support & Deployment Specialist

Synergistix, Inc.; Florida; On-site; USD 52,000 - 72,000; Full time

Job summary

Synergistix, Inc. is seeking an IT Support Specialist to provide advanced technical support to end-users and clients. The role covers installation, configuration, maintenance of computer systems, and development of IT policies and procedures.

The candidate will diagnose complex hardware and software issues, manage imaging and deployment, and support Office 365 apps while training users. On-site Florida position with potential cross-functional collaboration.

Qualifications

• Requires HS diploma; an Associate's degree or higher preferred.
• 3–5 years of computer systems hardware experience.
• Strong knowledge of Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive).
• Experience with Active Directory (user accounts, groups, permissions).
• Experience with MDT deployment tools; familiarity with Kaseya/Endpoint Central.
• Experience with Zendesk or similar ITSM tools; PowerShell scripting is a plus.

Responsibilities

• Provide advanced technical support to end-users via phone, email, chat, remote or in person.
• Diagnose and resolve hardware and software issues.
• Install, configure, deploy, upgrade or repair computer hardware devices.
• Document and track requests using a ticketing system.
• Support Microsoft 365 suite and provide user training and troubleshooting.
• Create and maintain computer images for deployment.
• Maintain hardware and software inventories.

Skills

Microsoft 365 Admin

Active Directory

Hardware troubleshooting

MDT deployment tools

Kaseya / Endpoint Central

PowerShell scripting

ITSM / Zendesk

Communication skills

Education

High School diploma

Associate degree or higher preferred

Tools

Kaseya / Endpoint Central

IBM Maas360 MDM

Zendesk ITSM

Job description

Synergistix, Inc. is seeking an IT Support Specialist to provide advanced technical support to end-users and clients. The role covers installation, configuration, maintenance of computer systems, and development of IT policies and procedures.

The candidate will diagnose complex hardware and software issues, manage imaging and deployment, and support Office 365 apps while training users. On-site Florida position with potential cross-functional collaboration.