Desktop Support Specialist

IT Resources; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

IT Resources in Tampa, FL is seeking a Desktop Support Specialist to provide frontline IT support for end-user devices and software. You will troubleshoot hardware and software, configure devices, and deliver excellent customer service to internal users.

The role covers Windows and Microsoft 365 environments, Active Directory, device provisioning, and routine IT ops. A assoc. degree and 2+ years in support are preferred; contract to hire.

Qualifications

• 2+ years of desktop or IT support experience.
• Experience troubleshooting hardware/software in a business setting.
• Familiarity with ticketing systems and incident management.
• Experience supporting Windows and Microsoft 365 environments.

Responsibilities

• Provide first- and second-level desktop support.
• Install and configure hardware, software, and OS.
• Troubleshoot Windows, MS 365, browsers, and apps.
• Manage user accounts and access requests.
• Document incidents and resolutions in the ticketing system.
• Assist with onboarding/offboarding and device setup.
• Support software deployments and system updates.
• Maintain IT equipment inventory.
• Escalate complex issues to teams.

Skills

Desktop support

Windows troubleshooting

Microsoft 365

Active Directory

Hardware diagnosis

Remote support

Education

Associate degree in IT or related field

Tools

Ticketing system

Job description

Desktop Support Specialist Location:Tampa FL Employment Type:Contract/ Contract to hire

About the Opportunity We are seeking a Desktop Support Specialist to provide technical support to employees and ensure the smooth operation of end-user computing environments. This role is responsible for troubleshooting hardware and software issues, configuring devices, and delivering exceptional customer service to internal users. The ideal candidate has strong technical knowledge, excellent communication skills, and a passion for solving technology-related challenges.

What You'll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems.
• Troubleshoot and resolve technical issues related to Windows, Microsoft 365, browsers, and enterprise applications.
• Manage user accounts, permissions, and access requests.
• Support onboarding and offboarding activities, including equipment setup and recovery.
• Document incidents, requests, and resolutions within the ticketing system.
• Assist with software deployments, upgrades, and system updates.
• Maintain inventory of IT equipment and assets.
• Escalate complex issues to appropriate teams when necessary.
• Provide outstanding customer service and user training as needed.

Qualifications

• Experience 2+ years of desktop support, technical support, or IT support experience.
• Experience troubleshooting hardware and software issues in a business environment.
• Familiarity with ticketing systems and incident management processes.
• Experience supporting Microsoft Windows and Microsoft 365 environments.

Technical Skills

• Windows operating systems
• Microsoft 365 applications
• Active Directory or identity management tools
• Hardware diagnostics and repair
• Mobile device support
• Remote support tools

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications.
• Experience supporting hybrid or remote workforces.
• Knowledge of endpoint management tools and device deployment processes.

Education

Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent professional experience will also be considered.