Hybrid IT Support Technician II: Exec & Enterprise

TEKsystems; Austin (TX); Hybrid; USD 34,000 - 41,000; Full time

Job summary

TEKsystems is seeking a Support Technician II in Austin, TX for an onsite hybrid role. The position focuses on end-user support, hardware/software troubleshooting, and Microsoft 365 technologies, with responsibilities spanning desktop maintenance, executive support, and training.

The candidate will work in an enterprise environment, mentoring junior technicians and contributing to IT projects while delivering high-quality service to executives and staff.

Qualifications

• 5+ years of experience providing end-user technical support.
• 5+ years supporting PC hardware and routine software installations.
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• 4+ years providing white-glove executive-level technical support.
• 4+ years supporting video conferencing solutions such as Cisco Webex.
• Strong understanding of computer hardware, software, and troubleshooting methodologies.
• Ability and willingness to learn and support new technologies.

Responsibilities

• Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.
• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
• Troubleshoot and resolve software and hardware failures.
• Identify and troubleshoot network-related issues affecting end-user devices.
• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
• Support video conferencing technologies, including Cisco Webex.
• Provide high-touch, "white-glove" technical support for executives and other end users.
• Deliver technical guidance and training to users.
• Create and maintain technical processes and knowledge documentation.
• Lead or contribute to various IT support projects.
• Serve as a local technical resource and mentor to junior technicians.

Skills

End-user support

Hardware troubleshooting

Microsoft 365

Video conferencing

ServiceNow

Tools

ServiceNow

Cisco Webex

Office 365

Microsoft Teams

Job description

TEKsystems is seeking a Support Technician II in Austin, TX for an onsite hybrid role. The position focuses on end-user support, hardware/software troubleshooting, and Microsoft 365 technologies, with responsibilities spanning desktop maintenance, executive support, and training.

The candidate will work in an enterprise environment, mentoring junior technicians and contributing to IT projects while delivering high-quality service to executives and staff.