Hybrid E‑commerce Customer Support Associate

Placements24; Windsor Park (TN); Hybrid; USD 11,000 - 15,000; Full time

Job summary

Placements24 is seeking a friendly Customer Support Associate for a hybrid role in East London, Eastern Cape. You will handle inquiries across phone, email and social media, ensuring prompt, accurate assistance and a seamless shopping experience for customers.

The position combines essential in-office days for training with remote workdays, offering a flexible schedule and a supportive team environment that values clear communication and patience.

Qualifications

• Experience in customer service or retail environments.
• Ability to communicate clearly and empathetically.
• Familiarity with handling inquiries across phone, email and social media.

Responsibilities

• Respond to customer inquiries via phone, email and social media.
• Provide information about products, orders, shipping and returns.
• Troubleshoot and resolve customer issues related to online orders and purchases.

Skills

Multichannel support

Clear communication

Patience

Job description

Placements24 is seeking a friendly Customer Support Associate for a hybrid role in East London, Eastern Cape. You will handle inquiries across phone, email and social media, ensuring prompt, accurate assistance and a seamless shopping experience for customers.

The position combines essential in-office days for training with remote workdays, offering a flexible schedule and a supportive team environment that values clear communication and patience.