Hybrid Customer Experience Associate (Remote/Office)

Placements24; Willows (CA); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid leave

Training & development

Retirement savings

Job summary

Placements24 is hiring a Customer Experience Associate for a hybrid role based in Welkom, Free State. You will handle inquiries via phone, email, and live chat, ensuring a positive customer experience while guiding customers through our digital platforms.

This position blends in-office collaboration with remote flexibility to support efficient service delivery. The ideal candidate has customer service experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and solve problems.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Resolve issues promptly and aim for first-contact resolution.
• Provide product and policy information to customers.
• Assist customers with navigating digital platforms and services.
• Document interactions and feedback in the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Process orders, returns, and exchanges as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Placements24 is hiring a Customer Experience Associate for a hybrid role based in Welkom, Free State. You will handle inquiries via phone, email, and live chat, ensuring a positive customer experience while guiding customers through our digital platforms.

This position blends in-office collaboration with remote flexibility to support efficient service delivery. The ideal candidate has customer service experience, strong communication skills, and a proactive problem-solving mindset.