E-Commerce Support Specialist - Hybrid

Placements24; Queenstown (MD); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid time off

Job summary

Placements24 is seeking an E-commerce Customer Service Representative in Queenstown, MD to deliver exceptional support across orders, inquiries, and product information. You will be the frontline contact, handling emails, calls, and chats with empathy and professionalism.

The role emphasizes problem solving, timely resolutions, and CRM documentation to improve customer satisfaction and brand loyalty within a fast-paced online store environment.

Qualifications

• Minimum 1–2 years in a customer service role, preferably in e-commerce.
• Strong written and verbal communication with a professional tone.
• Proficient with CRM systems and online storefront platforms.

Responsibilities

• Answer inquiries via email, phone, and live chat about orders, products, shipping, and returns.
• Resolve issues promptly and escalate when needed.
• Process orders, cancellations, and returns accurately in the system.
• Provide product information to help customers make informed choices.
• Document interactions and resolutions in the CRM for analysis.
• Suggest improvements by identifying recurring problems.

Skills

Customer service experience

Excellent communication

Multitasking

Time management

Education

High school diploma

Tools

CRM software

E-commerce platforms

Job description

Placements24 is seeking an E-commerce Customer Service Representative in Queenstown, MD to deliver exceptional support across orders, inquiries, and product information. You will be the frontline contact, handling emails, calls, and chats with empathy and professionalism.

The role emphasizes problem solving, timely resolutions, and CRM documentation to improve customer satisfaction and brand loyalty within a fast-paced online store environment.