On-Site Customer Support Specialist - East London

Placements24; Windsor Park (TN); Remote; USD 7,200 - 11,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits package

Paid time off and holidays

Opportunities for skills development

Supportive team environment

Career advancement opportunities

Performance incentives

Job summary

Placements24 is seeking a diligent Customer Support Associate to join the team in East London, Eastern Cape, ZA. This on-site, full-time role focuses on delivering outstanding support, addressing inquiries, and resolving issues to boost customer satisfaction and retention.

You will handle inquiries via phone and email, maintain accurate CRM records, and work with a supportive team in a busy office environment.

Qualifications

• Experience in a customer support role is required.
• Excellent verbal and written communication skills.
• Proficiency in computer operations and common software.
• Ability to multitask and work in a busy office environment.

Responsibilities

• Address customer inquiries via phone, email, and walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting and processing requests.
• Maintain detailed records of customer interactions in the CRM.
• Escalate unresolved issues to appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team members to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Skills

Customer support

Communication skills

Multitasking

Computer literacy

Team player

Education

High school diploma

Job description

Placements24 is seeking a diligent Customer Support Associate to join the team in East London, Eastern Cape, ZA. This on-site, full-time role focuses on delivering outstanding support, addressing inquiries, and resolving issues to boost customer satisfaction and retention.

You will handle inquiries via phone and email, maintain accurate CRM records, and work with a supportive team in a busy office environment.