Hybrid E-commerce Customer Experience Specialist

Placements24; Windsor Park (TN); Híbrido; USD 11.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Hybrid work model

Career development

Descripción de la vacante

Placements24 is seeking an E-commerce Customer Experience Specialist to join our client’s team in East London. You will handle inquiries across channels, resolve issues, and guide customers through their online shopping experience.

The role emphasizes empathy, clear communication, and a proactive approach to improving the customer journey. A hybrid work setup enables collaboration in the office and flexibility remotely.

Formación

• Strong communication skills, both written and verbal.
• Active listening and empathy to resolve issues.
• Ability to multitask in a fast-paced e‑commerce environment.
• Familiarity with CRM and help desk systems.

Responsabilidades

• Respond to customer inquiries via email, phone, live chat, and social media.
• Resolve issues, refunds, and exchanges per policy to ensure satisfaction.
• Provide product information and navigation help for a smooth shopping experience.
• Collaborate with shipping, sales, and marketing to resolve complex issues.

Conocimientos

Communication

Active listening

Problem solving

Teamwork

Educación

High school diploma or equivalent

Bachelor's degree in related field (preferred)

Herramientas

CRM software

Help desk

E-commerce platforms

Descripción del empleo

Placements24 is seeking an E-commerce Customer Experience Specialist to join our client’s team in East London. You will handle inquiries across channels, resolve issues, and guide customers through their online shopping experience.

The role emphasizes empathy, clear communication, and a proactive approach to improving the customer journey. A hybrid work setup enables collaboration in the office and flexibility remotely.