Customer Support Associate (East London)

Placements24; Windsor Park (TN); Ibrido; USD 11.000 - 15.000; Tempo pieno

Descrizione del lavoro

Placements24 is seeking a friendly Customer Support Associate for a hybrid role in East London, Eastern Cape. You will handle inquiries across phone, email and social media, ensuring prompt, accurate assistance and a seamless shopping experience for customers.

The position combines essential in-office days for training with remote workdays, offering a flexible schedule and a supportive team environment that values clear communication and patience.

Competenze

• Experience in customer service or retail environments.
• Ability to communicate clearly and empathetically.
• Familiarity with handling inquiries across phone, email and social media.

Mansioni

• Respond to customer inquiries via phone, email and social media.
• Provide information about products, orders, shipping and returns.
• Troubleshoot and resolve customer issues related to online orders and purchases.

Conoscenze

Multichannel support

Clear communication

Patience

Descrizione del lavoro

About the Role

Our client, a prominent retail and e-commerce company, is seeking a friendly and efficient Customer Support Associate to join their team in East London, Eastern Cape . This role is central to maintaining customer satisfaction by providing prompt and accurate assistance across various channels. You will handle inquiries, resolve issues, and ensure a seamless shopping experience for customers. This hybrid position offers a flexible work arrangement, combining essential in-office days for team collaboration and training in East London with the convenience of remote workdays. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer service excellence. If you are passionate about helping people and thrive in a supportive team environment, this is a fantastic opportunity to grow your career.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media platforms.
• Provide information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues related to online orders and