Retail Customer Experience Specialist - Hybrid

Placements24; Tulsa (OK); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Staff discounts

Hybrid work model

Paid time off

Job summary

Placements24 is seeking a Customer Experience Representative to join a dynamic retail group in a hybrid role. You will engage customers across channels, process transactions, resolve issues, and support promotions while maintaining high service standards.

This role emphasizes service excellence, communication, and team collaboration at a Welkom-based site with remote tasks as part of the hybrid model. The ideal candidate will have a Matric certificate, customer service experience, and strong

Qualifications

• Minimum one prior customer service or retail experience.
• Excellent communication and interpersonal skills with a friendly demeanor.
• Strong problem-solving abilities and calm under pressure.
• Proficiency with basic computer applications and POS systems.
• Able to work independently and as part of a team.
• Willingness to work in a hybrid model, balancing remote tasks with on-site duties.

Responsibilities

• Engage with customers across channels including in-store, email, and phone.
• Provide product information and process transactions accurately.
• Resolve complaints professionally and timely.
• Gather feedback and share insights with teams to improve service.
• Maintain accurate customer records in the system.
• Support in-store promotions and customer engagement activities.
• Represent brand values in all customer interactions.
• Collaborate with colleagues to achieve team goals.

Skills

Customer service

Communication

Problem solving

POS systems

Teamwork

Hybrid work

Education

Matric certificate

Customer service training

Tools

POS systems

Job description

Placements24 is seeking a Customer Experience Representative to join a dynamic retail group in a hybrid role. You will engage customers across channels, process transactions, resolve issues, and support promotions while maintaining high service standards.

This role emphasizes service excellence, communication, and team collaboration at a Welkom-based site with remote tasks as part of the hybrid model. The ideal candidate will have a Matric certificate, customer service experience, and strong