Hybrid Customer Experience Specialist

Placements24; United States; Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid leave

Training & development

Retirement plan

Hybrid work

Job summary

Placements24 seeks a Customer Experience Associate in Welkom, Free State. You’ll engage customers across channels, resolve issues, and gather feedback to improve service. This hybrid role blends in-office collaboration with remote flexibility for balance.

Responsibilities include handling inquiries, processing orders, and maintaining CRM records while supporting cross‑functional teams to build a positive customer journey and lasting brand loyalty.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficient with CRM tools and basic computer tasks.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Resolve issues with a focus on first-contact resolution.
• Provide product, service, and policy information.
• Assist customers with digital platforms and services.
• Document interactions and feedback in the CRM system.
• Identify trends and suggest improvements.
• Collaborate with teams to ensure smooth experiences.
• Process orders, returns, and exchanges as needed.
• Keep knowledge up to date on products and procedures.

Skills

Customer service

CRM proficiency

Communication

Problem solving

Hybrid work

Education

High school diploma

Tools

CRM software

Job description

Placements24 seeks a Customer Experience Associate in Welkom, Free State. You’ll engage customers across channels, resolve issues, and gather feedback to improve service. This hybrid role blends in-office collaboration with remote flexibility for balance.

Responsibilities include handling inquiries, processing orders, and maintaining CRM records while supporting cross‑functional teams to build a positive customer journey and lasting brand loyalty.