Hybrid Dispatch Coordinator (Contract-to-Hire)

Talentify; St. Louis (MO); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Contract to hire

Job summary

Aston Carter in Saint Louis, MO seeks a Dispatcher to support Field Service Representatives by handling inbound calls and emails, qualifying requests, and dispatching service calls. The role requires accurate data entry and coordinating with customers and FSRs.

The position is hybrid, with in-office hours Monday–Thursday and remote Fridays after training. Training lasts three weeks in-office, 8:30 AM–5:00 PM, with occasional weekend work from home, totaling around 8:00 AM–12:00 PM on

Qualifications

• 2-5 years of administrative experience.
• Excellent communication skills, both written and verbal.
• Detail-oriented.
• Organized.
• Ability to work well in a fast-paced environment.

Responsibilities

• Answer Service/Repair Call Group phone lines.
• Monitor group email box for incoming emailed repair requests, accepting email requests and entering information into dispatch system.
• Dispatch repair calls to the field.
• Ensure accurate and consistent information is keyed into the dispatch system, including call entry and updates.
• Take necessary actions to ensure customer calls are completed to meet established deadlines.
• Receive repair estimates from FSRs and submit to customer for approval, notifying FSR of approval or denial of estimates.
• Monitor repair calls to ensure calls are being closed in a timely manner.
• Act as liaison between FSRs, customers, and other departments as needed.
• Administrative support
• Dispatch experience
• 2-5 years of administrative experience
• Excellent communication skills, both written and verbal
• Detail-oriented
• Organized
• Ability to work well in a fast-paced environment

Skills

Dispatching

Customer service

Communication skills

Detail-oriented

Organized

Tools

Excel

Job description

Aston Carter in Saint Louis, MO seeks a Dispatcher to support Field Service Representatives by handling inbound calls and emails, qualifying requests, and dispatching service calls. The role requires accurate data entry and coordinating with customers and FSRs.

The position is hybrid, with in-office hours Monday–Thursday and remote Fridays after training. Training lasts three weeks in-office, 8:30 AM–5:00 PM, with occasional weekend work from home, totaling around 8:00 AM–12:00 PM on