Remote Field Service Dispatcher - Scheduling & Support

Aston Carter; Chicago (IL); Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Transportation benefits

Paid time off (PTO)

Job summary

Aston Carter is seeking a 100% remote Dispatcher who can live within roughly 75 miles of Chicago, IL to support a growing field service operation. The role emphasizes scheduling, dispatching, customer communication, and problem-solving to coordinate technicians visiting customer sites for repairs and maintenance.

Responsibilities include reviewing work orders in Salesforce, assigning calls, managing schedules, and updating customers on changes or delays.

Qualifications

• Dispatching experience preferred.
• Customer service experience beneficial.
• Experience managing schedules and high-volume workloads.
• Strong communication and problem-solving skills.
• Ability to adapt to changing priorities and difficult customer situations.
• Basic Excel skills, including sorting and filtering.

Responsibilities

• Review incoming work orders through Salesforce.
• Assign service calls to the appropriate field technicians.
• Manage technician schedules, routes, and service appointments.
• Schedule upcoming work across multiple service territories.
• Monitor high-volume work order activity and adjust schedules as priorities change.
• Communicate delays, schedule changes, and appointment updates to customers.
• Handle escalated service requests and customer concerns.
• Communicate regularly with technicians, account managers, sales, and customer service teams.
• Manage frequent phone and email communication throughout the day.

Skills

Dispatching experience

Customer service

Schedule management

Communication skills

Problem solving

Excel basics

Salesforce experience

Tools

Salesforce

Excel

Job description

Aston Carter is seeking a 100% remote Dispatcher who can live within roughly 75 miles of Chicago, IL to support a growing field service operation. The role emphasizes scheduling, dispatching, customer communication, and problem-solving to coordinate technicians visiting customer sites for repairs and maintenance.

Responsibilities include reviewing work orders in Salesforce, assigning calls, managing schedules, and updating customers on changes or delays.