Dispatcher

Talentify; St. Louis (MO); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Contract to hire

Job summary

Aston Carter in Saint Louis, MO seeks a Dispatcher to support Field Service Representatives by handling inbound calls and emails, qualifying requests, and dispatching service calls. The role requires accurate data entry and coordinating with customers and FSRs.

The position is hybrid, with in-office hours Monday–Thursday and remote Fridays after training. Training lasts three weeks in-office, 8:30 AM–5:00 PM, with occasional weekend work from home, totaling around 8:00 AM–12:00 PM on

Qualifications

• 2-5 years of administrative experience.
• Excellent communication skills, both written and verbal.
• Detail-oriented.
• Organized.
• Ability to work well in a fast-paced environment.

Responsibilities

• Answer Service/Repair Call Group phone lines.
• Monitor group email box for incoming emailed repair requests, accepting email requests and entering information into dispatch system.
• Dispatch repair calls to the field.
• Ensure accurate and consistent information is keyed into the dispatch system, including call entry and updates.
• Take necessary actions to ensure customer calls are completed to meet established deadlines.
• Receive repair estimates from FSRs and submit to customer for approval, notifying FSR of approval or denial of estimates.
• Monitor repair calls to ensure calls are being closed in a timely manner.
• Act as liaison between FSRs, customers, and other departments as needed.
• Administrative support
• Dispatch experience
• 2-5 years of administrative experience
• Excellent communication skills, both written and verbal
• Detail-oriented
• Organized
• Ability to work well in a fast-paced environment

Skills

Dispatching

Customer service

Communication skills

Detail-oriented

Organized

Tools

Excel

Job description

About this job

Job Title: Dispatcher

Job Description

The Dispatcher will perform various functions to support Field Service Representatives (FSR), including receiving inbound customer calls and emails requesting repair service. The Dispatcher will qualify the call or email and dispatch the service call to the FSR.

Responsibilities

• Answer Service/Repair Call Group phone lines.
• Monitor group email box for incoming emailed repair requests, accepting email requests and entering information into dispatch system.
• Dispatch repair calls to the field.
• Ensure accurate and consistent information is keyed into the dispatch system, including call entry and updates.
• Take necessary actions to ensure customer calls are completed to meet established deadlines.
• Receive repair estimates from FSRs and submit to customer for approval, notifying FSR of approval or denial of estimates.
• Monitor repair calls to ensure calls are being closed in a timely manner.
• Act as liaison between FSRs, customers, and other departments as needed.
• Administrative support
• Dispatch experience
• 2-5 years of administrative experience
• Excellent communication skills, both written and verbal
• Detail-oriented
• Organized
• Ability to work well in a fast-paced environment

Additional Skills & Qualifications

• Comfortable with Excel
• Detail-oriented
• Organized

The work environment includes a hybrid schedule, with Monday to Thursday in-office and Fridays at home. The first three weeks of training require working in-office five days a week. The hours are from 8:30 AM to 5:00 PM. There is a requirement to work one weekend each month from home, Saturday and Sunday, from 8:00 AM to 12:00 PM. The team consists of ten members, including a Director, Manager, four Dispatchers, and four Customer Service Representatives.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a hybrid position in Saint Louis,MO.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.