Hybrid Data & Systems Solutions Analyst II

Chesapeake Utilities Corporation; Pennsylvania; Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base salary

Career growth opportunities

Team atmosphere

Annual bonus opportunities

Wellness initiatives

Comprehensive benefits

PTO & holidays

Descrizione del lavoro

Chesapeake Utilities Corporation is seeking a Business Solutions Analyst to support the health, efficiency, and continuous improvement of customer experience systems and business operations across our service area. You will liaise between business units and technical teams, supporting system health, data reporting, and process optimization to drive performance.

This role emphasizes independent work on moderately complex issues, dashboard development, vendor coordination, and cross-functional

Competenze

• Bachelor’s Degree in Business, Information Systems, Finance, or related field, or equivalent work experience.
• 2–4 years of relevant experience in business systems, data analysis, or operational support.
• Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, etc.).

Mansioni

• Works independently on moderately complex issues and supports business process improvements.
• Leads system health monitoring efforts, proactively identifying trends and recommending corrective actions.
• Assists with system testing, vendor escalations, and cross-functional problem-solving.
• Develops and maintains business intelligence dashboards and reporting tools to track key metrics.
• Contributes to project teams, leads portions of system reviews, and mentors entry-level analysts.
• Expected to manage tasks and projects with limited supervision and prioritize competing responsibilities.
• Monitor and respond to incoming support requests; provide first-level system support and basic troubleshooting.
• Conduct system health monitoring, system testing, basic troubleshooting, data validation, and QA checks.
• Assist with or lead documentation of processes, workflows, and user guides.
• Generate reports and dashboards; perform data analysis to track performance metrics for business decisions.
• Support vendor relationships, track performance metrics and contract terms.
• Collaborate with cross-functional teams to resolve business challenges and improve system usability.
• Participate in project support, research, documentation, and administrative tasks.
• On-Call Supervisor rotation (minimum two shifts annually).
• Maintain awareness of trends, tools, and best practices related to customer experience and business solutions.

Conoscenze

Data analysis

Data visualization

Excel

Power BI

Tableau

Communication

Multitasking

Formazione

Bachelor’s Degree in Business/Information Systems/Finance

Equivalent work experience

Strumenti

SAP

SAP S/4HANA

C4C

FSM

SSAM

Microsoft Office

Descrizione del lavoro

Chesapeake Utilities Corporation is seeking a Business Solutions Analyst to support the health, efficiency, and continuous improvement of customer experience systems and business operations across our service area. You will liaise between business units and technical teams, supporting system health, data reporting, and process optimization to drive performance.

This role emphasizes independent work on moderately complex issues, dashboard development, vendor coordination, and cross-functional