Business Solutions Analyst II: Elevate CX & Data Insights

CUC Corporate Brand; Pennsylvania; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus and salary increases

401k with company match

Medical, dental, and life insurance

Tuition reimbursement

Paid time off and holidays

Job summary

Chesapeake Utilities Corporation is seeking a Business Solutions Analyst to optimize customer experience systems and business operations. You will liaison between business units and technical teams, supporting system health, reporting, and process improvements.

You will develop BI dashboards, monitor health trends, assist with testing and vendor management, and mentor entry-level analysts while prioritizing multiple tasks in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 2–4 years of relevant experience in business systems, data analysis, or operational support.
• Proficiency in data analysis, reporting, and BI tools such as Excel, Power BI, Tableau.

Responsibilities

• Support system health and business operations improvements.
• Lead or participate in system reviews and cross-functional problem-solving.
• Develop and maintain BI dashboards and reports to track key metrics.
• Monitor system health, perform basic troubleshooting, and assist with testing.
• Collaborate with vendors and cross-functional teams to optimize processes.

Skills

Data analysis

Data visualization

Excel

Power BI

Tableau

SAP systems

Vendor management

Business process improvement

Data reporting

Customer experience technologies

Communication skills

MS Office Suite

Education

Bachelor's degree in Business, Information Systems, Finance, or related field

Equivalent work experience

Tools

SAP S/4HANA

C4C

FSM

SSAM

Job description

Chesapeake Utilities Corporation is seeking a Business Solutions Analyst to optimize customer experience systems and business operations. You will liaison between business units and technical teams, supporting system health, reporting, and process improvements.

You will develop BI dashboards, monitor health trends, assist with testing and vendor management, and mentor entry-level analysts while prioritizing multiple tasks in a hybrid work environment.