Data Center Field Support Engineer (L1) – Onsite Impact

NTT America, Inc.; Missouri; Hybride; USD 32 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Flexible spending or Health Savings 계

Life and AD&D insurance

Short and long-term disability

Paid time off

Employee assistance

401(k) with company match

Additional benefits

Résumé du poste

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering to clients. You will restore service by managing incidents and following standard procedures while working to meet SLA targets.

The role requires building basic infrastructure knowledge, configuring software, and collaborating with clients, carriers, and internal teams.

Qualifications

• Entry level experience in building, deploying and supporting data center networking infrastructure.
• Knowledge of data center network equipment like Nexus and MDS series switching.

Responsabilités

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, elevate to L2 Field Engineer when unable to resolve.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Provides first line field engineering services to clients.
• Reports and elevate issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Connaissances

Data center networking

Nexus switches

MDS switches

Formation

Bachelor’s degree or equivalent in IT/Computing

Associate level certification (Cisco, NetApp, EMC- DC)

Outils

Nexus switches

MDS switches

Description du poste

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering to clients. You will restore service by managing incidents and following standard procedures while working to meet SLA targets.

The role requires building basic infrastructure knowledge, configuring software, and collaborating with clients, carriers, and internal teams.