Data Center Field Support Engineer (L1) – Onsite Impact

NTT Limited; Virginia; On-site; USD 52,000 - 78,000; Full time

Job summary

NTT DATA is seeking an entry level Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering to clients. The role focuses on pre-emptive incident handling, timely resolution, and zero SLA misses, while handling low-complexity tasks following standard procedures.

Responsibilities include configuring client infrastructure, installing software, logging incidents, and coordinating with stakeholders to reach prompt

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certifications in Data Centre tech (e.g., Cisco, NetApp, EMC; CCNA (DC)).

Responsibilities

• Provides first-line onsite technical support to clients.
• Manages incidents to ensure SLA targets are met.
• Installs and configures software and infrastructure per client requirements.
• Liaises with client IT teams, carriers and colleagues to expedite resolution.
• Logs and escalates incidents with detailed information.

Skills

Communication skills

Planning

Resilience

Customer focus

Teamwork

Education

Bachelor's degree in IT/Computing

DC certifications (CCNA DC etc)

Tools

Nexus switches

MDS switches

Cisco DC certs

Job description

NTT DATA is seeking an entry level Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering to clients. The role focuses on pre-emptive incident handling, timely resolution, and zero SLA misses, while handling low-complexity tasks following standard procedures.

Responsibilities include configuring client infrastructure, installing software, logging incidents, and coordinating with stakeholders to reach prompt