Hybrid Customer Support & Success Specialist

Maxcess; Neenah (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Maxcess in Neenah, WI is seeking a Customer Service Representative to manage customer relationships via phone, email, and written correspondence, coordinating with Sales, Planning, Product Management, and Operations. You will handle inquiries for quotes, process sales orders, maintain customer records, and support post-sale service, warranty, and policy issues.

The role requires excellent communication, strong organization, and the ability to work in a fast-paced environment with hybrid work

Qualifications

• Associate degree with 3–5 years of customer service experience.
• GED/high school diploma with strong background in industry and equivalent years’ experience in design, sales, job shop, machining, or web handling industries.

Responsibilities

• Provide the best customer service in the industry.
• Work with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfill customer and business expectations.
• Establish and maintain customer records and contact information.
• Processing inquiries for product quotes.
• Processing of sales orders from customer purchase orders.
• Expedite and communicate status inquiries on unit/part quotes and sales orders.
• Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues.
• Timely completion of assigned tasks; overtime may be required to meet deadlines and customer requirements.
• Support continuous improvement initiatives and processes through active involvement.
• Actively support and maintain business objectives and initiatives.
• Other duties as assigned to meet departmental and company objectives.
• Manage waste responsibly and participate in recycling programs.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Prioritization

Windows proficiency

Problem solving

Education

Associate degree

GED/high school diploma

Tools

Epicor ERP

Salesforce

Job description

Maxcess in Neenah, WI is seeking a Customer Service Representative to manage customer relationships via phone, email, and written correspondence, coordinating with Sales, Planning, Product Management, and Operations. You will handle inquiries for quotes, process sales orders, maintain customer records, and support post-sale service, warranty, and policy issues.

The role requires excellent communication, strong organization, and the ability to work in a fast-paced environment with hybrid work