Hybrid Technical Customer Solutions Specialist

Maxcess; Oklahoma City (OK); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Maxcess in Oklahoma City is seeking an Applications/Customer Liaison to guide customers through system specification, estimating, and quote preparation. You will work with engineering and manufacturing to implement solutions and manage margins. The role emphasizes clear communication and strong problem solving across teams.

The position involves project management through engineering, coordination with vendors, and post-sale support to ensure customer success and profitable outcomes.

Qualifications

• Bachelor's degree in Engineering or related field with relevant experience.
• Industry experience in sales, quoting, and customer interactions is preferred.
• Able to read drawings and engage in technical discussions with customers.

Responsibilities

• Serve as customer liaison during specification, estimating, quote preparation, order review, and post-sale support.
• Provide system solutions and manage quotes, pricing, and delivery discussions.
• Act as project manager through engineering and manufacturing with customers and vendors.
• Maintain records and support multiple departments to meet objectives.
• Handle customer questions on technical applications, pricing, and warranties.

Skills

Quoting experience

Mechanical aptitude

Customer service

Communication skills

Cross-functional collaboration

Problem solving

Negotiation

Financial aptitude

Education

Engineering degree or related field

Tools

Salesforce

Epicor ERP

Job description

Maxcess in Oklahoma City is seeking an Applications/Customer Liaison to guide customers through system specification, estimating, and quote preparation. You will work with engineering and manufacturing to implement solutions and manage margins. The role emphasizes clear communication and strong problem solving across teams.

The position involves project management through engineering, coordination with vendors, and post-sale support to ensure customer success and profitable outcomes.