Hybrid CSR: Customer Support & Solutions Pro

Maxcess; Camas (WA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Maxcess in Camas, WA is seeking a Customer Service Representative to manage the customer relationship through direct communications via phone, email, and occasional visits, while handling administrative tasks with solid computer skills.

There are three CSR tiers (I–III) with defined progressions and biannual competency reviews; the role requires teamwork with Sales, Planning, Product Management, Supply Chain, Engineering and Operations, plus strong verbal and written communication,

Qualifications

• Associate degree with 3–5 years of customer service experience or GED with relevant industry experience.
• Excellent verbal and written communication; able to present information clearly.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Comfortable working with internal/external teams and adapting to change.
• Experience with ERP systems, preferably Epicor, is a plus.

Responsibilities

• Provide best-in-class customer service and manage customer records.
• Coordinate with Sales, Planning, Product Management, and Operations to meet expectations.
• Process product quotes and sales orders accurately and timely.
• Follow up on quotes and orders, updating status and closures.
• Support after-sales inquiries for parts, service, warranty, and policies.
• Work in a hybrid environment and meet deadlines; participate in continuous improvement.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Problem solving

Windows applications

Education

Associate degree

GED/high school diploma

Tools

Epicor ERP

Job description

Maxcess in Camas, WA is seeking a Customer Service Representative to manage the customer relationship through direct communications via phone, email, and occasional visits, while handling administrative tasks with solid computer skills.

There are three CSR tiers (I–III) with defined progressions and biannual competency reviews; the role requires teamwork with Sales, Planning, Product Management, Supply Chain, Engineering and Operations, plus strong verbal and written communication,