Customer Care Specialist — Consultative Support & Sales

Alta Resources Corp.; Neenah (WI); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Alta Resources Corp. in Neenah, WI seeks a Customer Care Representative to deliver best-in-class service and sales support for existing or prospective customers via phone, email, and data entry. You will handle inquiries, resolve issues, and maintain accurate CRM records following client guidelines.

The role emphasizes relationship-building, timely problem-solving, and meeting performance metrics in a fast-paced team environment. High school diploma required.

Qualifications

• High school diploma or equivalent required; post-secondary education is a plus.
• Experience in customer service, sales, or related fields is preferred.
• Ability to learn complex product knowledge and navigate multiple software apps in a Windows environment.

Responsibilities

• Handle inbound/outbound calls and emails, providing quality service.
• Process orders, perform data entry, and validate information.
• Resolve customer questions and issues with timely, accurate responses.
• Maintain and update CRM records and reports per client requirements.
• Identify sales opportunities and support upsell of related products.
• Meet defined team and client performance metrics in a fast-paced setting.

Skills

Customer service

Communication skills

Data entry

CRM systems

Sales support

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

CRM software

Job description

Alta Resources Corp. in Neenah, WI seeks a Customer Care Representative to deliver best-in-class service and sales support for existing or prospective customers via phone, email, and data entry. You will handle inquiries, resolve issues, and maintain accurate CRM records following client guidelines.

The role emphasizes relationship-building, timely problem-solving, and meeting performance metrics in a fast-paced team environment. High school diploma required.