Hybrid Customer Support Specialist - Manufacturing

Materion; Cleveland, Northern (OH, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Materion, a leader in performance materials, seeks a Customer Support Specialist to manage orders, provide product information, and coordinate with account managers and operations. The role supports growth of existing customers while pursuing new opportunities in a hybrid setting.

The ideal candidate has 3–5 years of manufacturing customer support experience, strong communication, and the ability to work with SAP/CRM systems to ensure accurate documentation and timely fulfillment.

Qualifications

• 3–5 years of experience in customer support in a manufacturing setting.
• Experience with order management, pricing, and credit terms is desirable.
• Familiarity with SAP, CRM, and enterprise software tools preferred.

Responsibilities

• Serve as the main point of contact for customers and internal teams.
• Receive, process, and track orders; monitor delivery status and changes.
• Respond to inquiries about products, prices, availability, and terms.

Skills

Customer support experience

Interpersonal communication

Independent work

Problem-solving

Education

Bachelor's degree

High School diploma

Tools

MS Office Suite

Outlook

SAP / CRM / ERP tools

Job description

Materion, a leader in performance materials, seeks a Customer Support Specialist to manage orders, provide product information, and coordinate with account managers and operations. The role supports growth of existing customers while pursuing new opportunities in a hybrid setting.

The ideal candidate has 3–5 years of manufacturing customer support experience, strong communication, and the ability to work with SAP/CRM systems to ensure accurate documentation and timely fulfillment.