Hybrid Customer Support Specialist: Quotes & Orders

Maxcess; Camas (WA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Maxcess in Camas, WA is seeking a customer service professional to support the management of customer relationships through direct communications with customers and internal teams, handling administrative tasks and prioritizing multiple responsibilities with strong written and verbal skills.

The role collaborates with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfill customer and business objectives, maintain records, handle quotes and sales orders, and

Qualifications

• Associate degree with 3-5 years’ Customer Service experience.
• GED/high school diploma with strong background in the industry with equivalent years’ experience in design, sales, job shop, machining, or web handling industries.

Responsibilities

• Provide the best customer service in the industry.
• Work with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations.
• Establish and maintain customer records and contact information.
• Processing of inquiries for product quotes.
• Processing of sales orders from customer purchase orders (duplicate units and new units).
• Expedite and communicate status inquiries on unit/part quotes and sales orders.
• Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues.
• Timely completion of assigned tasks; overtime may be required to meet deadlines and achieve customer requirements.
• Support continuous improvement initiatives and processes through active involvement.
• Actively support and maintain business objectives and initiatives.
• Other duties as assigned to meet departmental and company objectives.
• Manage waste responsibly (utilize proper containers, participate in the recycling programs).

Skills

Verbal communication

Written communication

Team collaboration

Detail oriented

Problem solving

Adaptability

Multi-tasking

Customer focus

Time management

Education

Associate degree + 3-5 years CSR

GED/high school diploma + relevant industry experience

Tools

Epicor ERP

Salesforce

Windows OS

Job description

Maxcess in Camas, WA is seeking a customer service professional to support the management of customer relationships through direct communications with customers and internal teams, handling administrative tasks and prioritizing multiple responsibilities with strong written and verbal skills.

The role collaborates with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfill customer and business objectives, maintain records, handle quotes and sales orders, and