Customer Success & Support Specialist

Maxcess International; Camas, Neenah, Oklahoma City (WA, WI, OK); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Maxcess International in Washington state is seeking a Customer Service Representative to manage customer relationships through direct communications with customers and internal teams, handling admin tasks and prioritizing workloads in a fast-paced environment.

You will collaborate with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to meet expectations, process quotes and sales orders, support after-sales inquiries, and help drive continuous improvements while

Qualifications

• Associate degree with 3-5 years’ Customer Service experience.
• GED/high school diploma with strong industry background in design, sales, job shop, machining, or web handling industries.

Responsibilities

• Provide the best customer service in the industry.
• Work with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfill customer and business expectations.
• Establish and maintain customer records and contact information.
• Process inquiries for product quotes.
• Process sales orders from customer purchase orders (duplicate units and new units).
• Expedite and communicate status inquiries on unit/part quotes and sales orders.
• Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues.
• Timely completion of assigned tasks; overtime may be required to meet deadlines and customer requirements.
• Support continuous improvement initiatives and processes through active involvement.
• Actively support and maintain business objectives and initiatives.
• Other duties as assigned to meet department and company objectives.
• Manage waste responsibly (utilize proper containers, participate in the recycling programs).

Skills

Customer service

Verbal communication

Written communication

Team collaboration

ERP/CRM knowledge

Sales orders processing

Data entry

Problem solving

Multi-tasking

Attention to detail

Education

Associate degree

GED/high school diploma with relevant experience

Tools

Epicor ERP

Salesforce

Job description

Maxcess International in Washington state is seeking a Customer Service Representative to manage customer relationships through direct communications with customers and internal teams, handling admin tasks and prioritizing workloads in a fast-paced environment.

You will collaborate with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to meet expectations, process quotes and sales orders, support after-sales inquiries, and help drive continuous improvements while