LED Customer Solutions Specialist

Paylocity; Hauppauge (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Highly subsidized medical

Dental and vision coverage

Paid time off + volunteer day

Company-paid life insurance

EAP and healthcare concierge services

Employee discounts on Maxxima products

Discounts on concerts, movies, and/the

Job summary

Maxxima is seeking a full-time Customer Service Representative to join our on-site team in Hauppauge, NY. You will handle inquiries across phone, email, chat, and online platforms, process orders, returns, and warranties, and collaborate with internal teams to resolve issues.

The ideal candidate has a high school diploma, 2+ years in customer service, and comfort with ERP/CRM and MS Office. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED or equivalent.
• 2+ years in customer service or related roles.
• Experience supporting physical or technical products is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Comfortable learning technical products and explaining them clearly.
• Familiarity with ERP/CRM and MS Office tools.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide outstanding customer service through phone, email, chat, and online platforms.
• Respond promptly and professionally to customer questions, concerns, and requests.
• Process and research customer orders, returns, replacements, credits, exchanges, RMAs, and warranty requests accurately.
• Investigate and resolve customer complaints, including escalations, with patience and sound judgment.
• Learn our LED lighting and electrical products and confidently provide product information and recommendations.
• Collaborate with Engineering, Warehouse, Sales, and other teams to resolve issues efficiently.
• Maintain accurate customer, order, and interaction records in company systems.
• Participate in ongoing product, system, and customer service training.
• Follow established processes to uphold high quality and service standards.

Skills

Customer service

Communication

Problem-solving

Multitasking

Learning technical products

ERP/CRM tools

Microsoft Office

Bilingual English/Spanish (plus)

Education

High school diploma or GED

Tools

Sage/MAS ERP

CRM systems

Job description

Maxxima is seeking a full-time Customer Service Representative to join our on-site team in Hauppauge, NY. You will handle inquiries across phone, email, chat, and online platforms, process orders, returns, and warranties, and collaborate with internal teams to resolve issues.

The ideal candidate has a high school diploma, 2+ years in customer service, and comfort with ERP/CRM and MS Office. Bilingual English/Spanish is a plus.