Hybrid Customer Service & Solutions Specialist

Lenze Americas Corporation; Uxbridge (MA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

BCBS Medical Insurance

401k with company match

Paid Time Off

Job summary

Lenze Americas Corporation in Uxbridge, MA is seeking a Customer Service Specialist to respond to inquiries, process quotes and orders, and track shipments using SAP and CRM to ensure accurate, timely communication.

The role collaborates with Supply Chain, Product Management and Technical Support, requiring strong communication, organization, and a proactive attitude. Hybrid schedule offered with competitive benefits and team-based growth.

Qualifications

• High School Diploma or equivalent required.
• Proficient with Windows, Excel, Word, Outlook, and internet tools.
• Experience with SAP or ERP systems preferred.
• Strong communication and relationship-building to ensure customer satisfaction.
• Excellent listening and written communication abilities.
• Independent, proactive, detail-oriented, and collaborative.

Responsibilities

• Process customer orders, quotes, change requests, and inquiries by phone and email, meeting response time goals.
• Enter and manage data in internal systems such as SAP with accuracy.
• Resolve customer issues by following established protocols and escalating when needed.
• Coordinate with internal teams—Supply Chain, Product Management, Technical Support—for timely solutions.
• Expand product and process knowledge through training and resources to improve service quality.

Skills

Customer service

SAP proficiency

Communication

Problem solving

Team collaboration

Education

High School Diploma

Tools

SAP

MS Office

Job description

Lenze Americas Corporation in Uxbridge, MA is seeking a Customer Service Specialist to respond to inquiries, process quotes and orders, and track shipments using SAP and CRM to ensure accurate, timely communication.

The role collaborates with Supply Chain, Product Management and Technical Support, requiring strong communication, organization, and a proactive attitude. Hybrid schedule offered with competitive benefits and team-based growth.