Hybrid Customer Support Specialist — Remote/Onsite

Maxcess; Oklahoma City (OK); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Maxcess is seeking a customer service representative to manage direct communications with customers and internal teams by phone, email, and written correspondence. You will handle product quotes, sales orders, and after-sales inquiries while maintaining accurate records and supporting continuous improvement initiatives.

The role requires an associate degree with 3–5 years of CS experience or a GED with related industry experience.

Qualifications

• Excellent verbal communication skills, speaks clearly and persuasively; listens and clarifies.
• Excellent written communication; edits spelling/grammar; presents data effectively.
• Able to manage pressure, detail-oriented, strong organizational skills.
• Ability to work in team and across functions without supervision; initiative-taking.
• Knowledge of Epicor ERP and Salesforce is a plus.

Responsibilities

• Provide best customer service in the industry.
• Collaborate with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to meet customer expectations.
• Establish and maintain customer records; manage contact information.
• Process inquiries for product quotes and sales orders.
• Expedite and communicate status on quotes and orders; support after-sales inquiries.
• Complete tasks on time; may require overtime to meet deadlines.
• Contribute to continuous improvement initiatives and company objectives.
• Support budget adherence and profitability considerations.
• Adapt to changes and work across functions to meet goals.

Skills

Verbal communication

Written communication

Team collaboration

Attention to detail

Time management

Problem solving

Customer service mindset

Education

Associate degree with 3-5 years CS experience

GED/high school diploma with equivalent industry experience

Tools

Epicor ERP

Salesforce

Job description

Maxcess is seeking a customer service representative to manage direct communications with customers and internal teams by phone, email, and written correspondence. You will handle product quotes, sales orders, and after-sales inquiries while maintaining accurate records and supporting continuous improvement initiatives.

The role requires an associate degree with 3–5 years of CS experience or a GED with related industry experience.