Hybrid Customer Support Specialist

Kurita Europe GmbH; Brooklyn Park (MN); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Kurita Europe GmbH is seeking a Customer Service Representative in Brooklyn Park, MN. This role focuses on accurate order entry, timely responses to customer inquiries, and managing returns and credits.

The position operates in a hybrid setting, 3 days in-office and 2 days remote, with hours from 8:30am to 5:00pm CST and a pay rate of $23-$28 per hour. Ideal candidates hold an Associate degree or have 4 years of related experience, with strong problem-solving, communication, and organizational

Qualifications

• Associates Degree and 2+ years of professional Customer Service experience, or 4+ years in Customer Service.
• Strong problem-solving and communication skills.
• Ability to multi-task in a fast-paced environment and maintain accuracy.

Responsibilities

• Enter orders and quotes accurately to support fulfillment and invoicing.
• Respond to customer inquiries via phone, email, and web in a timely manner.
• Process returns, credits, and rebills with proper approvals and documentation.
• Meet and contribute to KPIs; support process improvements.

Skills

Problem-solving

Communication

Interpersonal skills

Multi-tasking

Organizational skills

Microsoft Office

Education

Associate degree or equivalent experience

Tools

ERP software

Job description

Kurita Europe GmbH is seeking a Customer Service Representative in Brooklyn Park, MN. This role focuses on accurate order entry, timely responses to customer inquiries, and managing returns and credits.

The position operates in a hybrid setting, 3 days in-office and 2 days remote, with hours from 8:30am to 5:00pm CST and a pay rate of $23-$28 per hour. Ideal candidates hold an Associate degree or have 4 years of related experience, with strong problem-solving, communication, and organizational