Hybrid Customer Care Specialist I – Impact & Growth

Sick Ag; Minneapolis (MN); Hybrid; USD 41,000 - 61,000; Full time

Job summary

SICK is seeking a Customer Care Specialist I at the Minneapolis, MN Campus. The role supports customers, prospects, sales reps, and distributors, handling inquiries and order-related tasks with a focus on excellent service.

Hybrid work is offered with 4 days in-office and 1 day remote. The successful candidate will have 2+ years in customer service, proficiency in Microsoft Office, and knowledge of ERP/CRM systems.

Qualifications

• 2+ years in a customer service-related field or demonstrated competencies at the expected level.
• Basic understanding of ERP, CRM, and e-procurement systems preferred.
• Professional written and spoken English required.

Responsibilities

• Answer customer inquiries across multiple channels, meeting service-level goals.
• Coordinate order lifecycle activities and resolve issues with internal teams.
• Maintain CRM/ERP data accuracy and document customer interactions.

Skills

Customer service experience

Teamwork

English proficiency

Education

Some college education

Tools

ERP

CRM

E-procurement

Job description

SICK is seeking a Customer Care Specialist I at the Minneapolis, MN Campus. The role supports customers, prospects, sales reps, and distributors, handling inquiries and order-related tasks with a focus on excellent service.

Hybrid work is offered with 4 days in-office and 1 day remote. The successful candidate will have 2+ years in customer service, proficiency in Microsoft Office, and knowledge of ERP/CRM systems.