Customer Service Representative

Kurita Group; Brooklyn Park (MN); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Kurita Group is seeking a Customer Service Representative in Brooklyn Park, MN. This hybrid role (3 days in-office, 2 days remote) focuses on accurate order entry, quick issue resolution, and customer impact management to support our growing customer base.

You'll collaborate with Sales and internal teams, handle inquiries by phone, email, and web, and maintain data integrity. We value problem-solving, communication, and a proactive approach to continuous improvement.

Qualifications

• Associates Degree with 2+ years of professional Customer Service experience, or 4 years related experience.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office; ERP experience is a plus.
• Experience with returns and return processes; accurate order entry.

Responsibilities

• Enter accurate orders and quotes to support fulfillment and invoicing.
• Respond to inquiries via phone, email, and web; assist Sales.
• Process returns, credits, and rebills with required approvals.
• Meet KPIs and contribute to process improvements.
• Support team with other duties as assigned.

Skills

Problem solving

Communication

Multi-tasking

Organizational skills

Microsoft Office

Customer service

Education

Associate degree

Job description

Date: Nov 4, 2026

Country/Region: US

At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.” We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Customer Service Representative

Brief Description

Join our dynamic and evolving customer service team! We are in an exciting period of growth and transformation, enhancing our processes to better serve our customers. As a Customer Service Representative, you’ll play a key role in ensuring accurate and timely order entry, root cause problem analysis/resolution, and customer impact management. If you’re looking for an opportunity to contribute your ideas, grow with a team that values continuous improvement, and make a real impact on the customer experience, we’d love to hear from you!

Job Title: Customer Service Representative

Location: Brooklyn Park, MN (Hybrid 3 days in-office 2 days remote)

Hours: 8:30am - 5:00pm CST

Pay: $23-28/hour

Responsibilities

• Order & Quote Entry: Accurately enter sales orders and chemical/reagent quotes to support successful order fulfillment and invoicing. Communicate with the Sales Team and customers to gather necessary information and update customer records as needed.
• Customer Support: Respond to phone, email, and web inquiries from customers, sales teams, and internal departments in a timely and professional manner. Use critical thinking and decision-making skills to resolve time-sensitive issues, including lost account closures, order follow-ups, and return processing. Provide training or guidance to the Sales Team when necessary.
• Returns, Credits, and Credit Rebills: Process returns, credits, and credit rebills accurately, including investigation and obtaining necessary approvals.
• Key Performance Indicators (KPIs): Meet all established KPIs related to individual and team performance. Provide input for new or updated KPIs to enhance department efficiency.
• Other Duties as Assigned: Perform additional responsibilities as needed to support the team and department

Qualifications

• Education/Experience:
• Associates Degree and a minimum 2 years of professional Customer Service Experience, or 4 years Customer Service related experience.
• Knowledge, Skills and Abilities:
• Strong problem-solving skills
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Strong computer skills including exposure to Microsoft Office
• ERP software experience is a plus
• Excellent order entry experience and attention to detail
• Experience with returns and return processes