Customer Service Representative

Kurita Europe GmbH; Brooklyn Park (MN); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Kurita Europe GmbH is seeking a Customer Service Representative in Brooklyn Park, MN. This role focuses on accurate order entry, timely responses to customer inquiries, and managing returns and credits.

The position operates in a hybrid setting, 3 days in-office and 2 days remote, with hours from 8:30am to 5:00pm CST and a pay rate of $23-$28 per hour. Ideal candidates hold an Associate degree or have 4 years of related experience, with strong problem-solving, communication, and organizational

Qualifications

• Associates Degree and 2+ years of professional Customer Service experience, or 4+ years in Customer Service.
• Strong problem-solving and communication skills.
• Ability to multi-task in a fast-paced environment and maintain accuracy.

Responsibilities

• Enter orders and quotes accurately to support fulfillment and invoicing.
• Respond to customer inquiries via phone, email, and web in a timely manner.
• Process returns, credits, and rebills with proper approvals and documentation.
• Meet and contribute to KPIs; support process improvements.

Skills

Problem-solving

Communication

Interpersonal skills

Multi-tasking

Organizational skills

Microsoft Office

Education

Associate degree or equivalent experience

Tools

ERP software

Job description

At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.”We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Customer Service Representative

BRIEF DESCRIPTION

Join our dynamic and evolving customer service team! We are in an exciting period of growth and transformation, enhancing our processes to better serve our customers. As a Customer Service Representative, you’ll play a key role in ensuring accurate and timely order entry, root cause problem analysis/resolution, and customer impact management. If you’re looking for an opportunity to contribute your ideas, grow with a team that values continuous improvement, and make a real impact on the customer experience, we’d love to hear from you!

Job Title: Customer Service Representative

Location: Brooklyn Park, MN (Hybrid 3 days in-office 2 days remote)

Hours: 8:30am - 5:00pm CST

Pay: $23-28/hour

Responsibilities:

• Order & Quote Entry: Accurately enter sales orders and chemical/reagent quotes to support successful order fulfillment and invoicing. Communicate with the Sales Team and customers to gather necessary information and update customer records as needed.
• Customer Support: Respond to phone, email, and web inquiries from customers, sales teams, and internal departments in a timely and professional manner. Use critical thinking and decision-making skills to resolve time-sensitive issues, including lost account closures, order follow-ups, and return processing. Provide training or guidance to the Sales Team when necessary.
• Returns, Credits, and Credit Rebills: Process returns, credits, and credit rebills accurately, including investigation and obtaining necessary approvals.
• Key Performance Indicators (KPIs): Meet all established KPIs related to individual and team performance. Provide input for new or updated KPIs to enhance department efficiency.
• Other Duties as Assigned: Perform additional responsibilities as needed to support the team and department

Qualifications:

• Education/Experience: Associates Degree and a minimum 2 years of professional Customer Service Experience, or 4 years Customer Service related experience.
• Knowledge, Skills and Abilities:
• Strong problem-solving skills
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Strong computer skills including exposure to Microsoft Office
• ERP software experience is a plus
• Excellent order entry experience and attention to detail
• Experience with returns and return processes

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita Group specialises in optimising the reliability and efficiency of industrial plants and projects. Our customised technologies and patented products for industrial water, paper and process treatment improve plant efficiency and plant lifetime as well as reducing costly downtimes.