Hybrid Customer Service Specialist - Detail-Oriented, High-Volume Support

HPG Company; New Ulm (MN); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Referral program

Health savings account

Retirement plan

Employee assistance program

Job summary

Beacon Promotions Inc in New Ulm, MN is seeking a Customer Service Representative to manage orders, assist customers by phone and email, and ensure accurate, on-time delivery. You will coordinate with manufacturing and shipping, document communications, and resolve issues related to pricing, quality or timelines.

A minimum of two years in customer service is required; an associate degree is preferred. This full-time role offers a hybrid schedule (2 days per week) and a comprehensive benefits

Qualifications

• Minimum of two years of customer service experience.
• Detail oriented with strong multitasking and time management.
• Professional written and verbal communication.
• Ability to work independently and as part of a team.
• Willing to work overtime and some hybrid schedule.

Responsibilities

• Correspond with customers via telephone and email about orders.
• Resolve issues related to pricing, shipping, quality.
• Document all customer communications about orders.
• Coordinate with internal teams to meet shipment dates.
• Use internal software to track orders.
• Partner with teams to meet customer expectations.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

Associate's degree preferred

Tools

CRM software

Job description

Beacon Promotions Inc in New Ulm, MN is seeking a Customer Service Representative to manage orders, assist customers by phone and email, and ensure accurate, on-time delivery. You will coordinate with manufacturing and shipping, document communications, and resolve issues related to pricing, quality or timelines.

A minimum of two years in customer service is required; an associate degree is preferred. This full-time role offers a hybrid schedule (2 days per week) and a comprehensive benefits