Hybrid Customer Experience & Admin Support Specialist

NORD Gear Corporation; Waunakee (WI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Nord Gear Corporation is seeking a Customer Experience Representative for a hybrid role in Wisconsin. You will handle customer communication, order processing (including spare parts), and entry of sales tickets while supporting administrative tasks and reception coverage.

The position emphasizes professionalism, confidentiality, and cross-department collaboration. The role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or office roles preferred.
• Experience with SAP, C4C, or SharePoint is a plus.

Responsibilities

• Provide customer support and professional communication.
• Process orders and purchase orders, including spare parts.
• Maintain performance logs and support departmental reporting.
• Cover receptionist duties as needed.

Skills

Organizational skills

Time management

Confidentiality

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

SAP

C4C

SharePoint

Job description

Nord Gear Corporation is seeking a Customer Experience Representative for a hybrid role in Wisconsin. You will handle customer communication, order processing (including spare parts), and entry of sales tickets while supporting administrative tasks and reception coverage.

The position emphasizes professionalism, confidentiality, and cross-department collaboration. The role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced