Hybrid Customer Success Specialist | Renewals & Relationships

Service Express; Grand Rapids (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for personal growth

Paid volunteer hours

Comprehensive health insurance

50% reimbursement for health club membership

401(k) company match

Job summary

A leading IT services firm in Grand Rapids is seeking a Customer Success Specialist. This hybrid role involves managing customer renewals and building strong relationships to ensure satisfaction and retention. Ideal candidates will have 2+ years of experience in customer success or sales support and be proficient in Salesforce and Microsoft Office. Enjoy personal growth opportunities and comprehensive health benefits from day one.

Qualifications

• 2+ years of experience in customer success, contract management, or sales support.
• Comfortable communicating directly with customers and finding workable solutions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer renewals proactively 120–150 days before contract expiration.
• Build and maintain customer relationships to drive satisfaction.
• Generate and finalize contracts, quotes, and renewals.

Skills

Customer relationship management

Communication skills

Organizational skills

Problem-solving

Salesforce proficiency

Microsoft Office proficiency

Tools

Salesforce

Microsoft Office

Job description

A leading IT services firm in Grand Rapids is seeking a Customer Success Specialist. This hybrid role involves managing customer renewals and building strong relationships to ensure satisfaction and retention. Ideal candidates will have 2+ years of experience in customer success or sales support and be proficient in Salesforce and Microsoft Office. Enjoy personal growth opportunities and comprehensive health benefits from day one.