Client Success Specialist - Hybrid, Growth & Support

gWorks; Omaha (NE); Hybrid; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

401(k) with Company Match

Generous PTO

Collaborative Team Environment

Job summary

An established industry player is seeking a Customer Success Representative to enhance client experiences with their financial software products. This role is pivotal in supporting clients, resolving issues, and delivering exceptional service. You'll engage directly with clients, providing training and guidance while documenting interactions to ensure continuous improvement. With a hybrid work model, you’ll enjoy flexibility after an initial onboarding period. If you thrive in fast-paced environments and are passionate about helping others succeed, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service experience, ideally supporting software products.
• Strong written and verbal communication skills with a customer-focused approach.

Responsibilities

• Provide support and troubleshoot issues related to fund accounting software.
• Train and coach clients to build their knowledge and confidence.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Attention to Detail

Organizational Skills

Education

2+ Years in Customer Service

Familiarity with Accounting Principles

Tools

Microsoft Office

Online Business Tools

Job description

An established industry player is seeking a Customer Success Representative to enhance client experiences with their financial software products. This role is pivotal in supporting clients, resolving issues, and delivering exceptional service. You'll engage directly with clients, providing training and guidance while documenting interactions to ensure continuous improvement. With a hybrid work model, you’ll enjoy flexibility after an initial onboarding period. If you thrive in fast-paced environments and are passionate about helping others succeed, this opportunity is perfect for you.