Hybrid Customer Success Specialist - Employee-Owned Growth

Border States; Fargo (ND); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Employee Assistance Program

Life Insurance

Disability Benefits

Personal Leave time and more

Job summary

Border States is seeking a Customer Success Specialist to support day-to-day operations for strategic and target customers. You will coordinate resources to ensure customer satisfaction, project efficiency, and contract performance, while aiding customer acquisition, growth and retention.

You will work with branch teams to manage inventory, pricing, data loads and reporting needs. You will collaborate across departments to drive continuous improvement, deliver timely reports, and present

Qualifications

• 4-year degree or equivalent work experience in a related field.
• Prior customer service or sales experience preferred with high accuracy.
• Proficiency in English reading, writing and speaking encouraged.

Responsibilities

• Serves as branch contact for strategic and target customers and liaises with customer success and branch teams.
• Develops solutions and resolves issues for assigned customers.
• Coordinates communications, action plans, projects and tasks with branches and customers.
• Supports reporting, data quality and customer-focused technology tools.
• Prepares data and reports for customer core team meetings and reviews.
• Documents reports and data sets to ensure clarity and integrity.

Skills

Customer service

English communication

Presentation skills

Data reporting

Cross-functional collaboration

Education

Bachelor's degree in business, communications, or related field

Tools

Power BI

Excel

Word

Access

PowerPoint

Job description

Border States is seeking a Customer Success Specialist to support day-to-day operations for strategic and target customers. You will coordinate resources to ensure customer satisfaction, project efficiency, and contract performance, while aiding customer acquisition, growth and retention.

You will work with branch teams to manage inventory, pricing, data loads and reporting needs. You will collaborate across departments to drive continuous improvement, deliver timely reports, and present