Hybrid Customer Success Associate | Onboarding & Growth

Wolters Kluwer International; Clayton (MO); Ibrido; USD 34.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Descrizione del lavoro

Wolters Kluwer International is seeking a Customer Success Associate to support and manage the customer lifecycle in a hybrid environment. You will help onboard new customers, address inquiries, and assist with renewals and upsell opportunities while monitoring engagement data.

You will provide training, ensure timelines and budgets are met, and collaborate with internal teams to translate feedback into product improvements. Strong CRM skills and customer-centric focus are essential.

Competenze

• Experience supporting onboarding and customer success processes.
• Ability to handle a broad range of customer inquiries and issues.
• Experience with renewals and upsell opportunities a plus.
• Familiarity with CRM systems and data analysis.

Mansioni

• Proactively support onboarding for new customers.
• Address and resolve a broad range of inquiries and issues.
• Assist with renewals and upsell opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on feedback.
• Maintain and strengthen client relationships.

Conoscenze

Enhanced Communication

Intermediate Problem-Solving

Analytical Skills

Technical Proficiency

Advanced CRM

Customer Focus

Collaboration

Feedback Implementation

Descrizione del lavoro

Wolters Kluwer International is seeking a Customer Success Associate to support and manage the customer lifecycle in a hybrid environment. You will help onboard new customers, address inquiries, and assist with renewals and upsell opportunities while monitoring engagement data.

You will provide training, ensure timelines and budgets are met, and collaborate with internal teams to translate feedback into product improvements. Strong CRM skills and customer-centric focus are essential.