Hybrid Customer Success & Order Specialist

Acara Solutions, Inc.; Town of Amherst (NY); Hybrid; USD 37.000 - 39.000; Vollzeit

Zusammenfassung

Acara Solutions, Inc. is seeking a Customer Success & Order Management Specialist to oversee the full order lifecycle from quote to delivery. You will manage assigned customer accounts, build strong relationships with buyers, and ensure accurate, timely orders while coordinating with Sales, Purchasing, and Operations.

The role emphasizes proactive communication, issue prevention, and process improvements to enhance client satisfaction and operational execution.

Qualifikationen

• Experience in customer success, account management, inside sales, customer service, or order management in a B2B environment.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with ERP and CRM systems.
• Strong communication, organization, analytical, and problem-solving skills.
• Ability to manage multiple accounts and priorities with strong attention to detail.
• Proactive, customer-focused, and solution-oriented approach.

Aufgaben

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs.
• Build strong relationships with purchasing agents and buyers through proactive communication.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing.
• Maintain accurate order information within ERP/CRM systems and monitor backorders and delivery timelines.
• Manage inventory allocation based on priority, availability, and customer needs.
• Partner with Sales, Purchasing, and Operations to align material availability and demand.
• Monitor supply, stock levels, lead times, and logistics to preempt issues.
• Support Sales by ensuring orders are executed accurately and on time.
• Anticipate customer needs and communicate updates to prevent issues.
• Identify opportunities to improve processes and customer experience.

Kenntnisse

Customer success

Account management

Order management

B2B experience

Communication skills

Analytical skills

Problem solving

Attention to detail

Tools

Excel

Word

Outlook

ERP systems

CRM systems

Jobbeschreibung

Acara Solutions, Inc. is seeking a Customer Success & Order Management Specialist to oversee the full order lifecycle from quote to delivery. You will manage assigned customer accounts, build strong relationships with buyers, and ensure accurate, timely orders while coordinating with Sales, Purchasing, and Operations.

The role emphasizes proactive communication, issue prevention, and process improvements to enhance client satisfaction and operational execution.