Hybrid Customer Success Analyst — Growth, Training & Perks

pditechnologies; United States; Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional certifications access

Job summary

pditechnologies is seeking a hands-on Customer Support Specialist to assist customers of enterprise software and related hardware. You will troubleshoot issues, document findings, and collaborate with engineering teams to improve product quality.

The role involves guiding customers by phone, remote connections, or in person, and may include after-hours coverage as needed in a hybrid work setup.

Qualifications

• Strong customer service skills and ability to build rapport with customers.
• Experience troubleshooting complex software issues and testing applications.
• Clear written and spoken communication, able to explain technical problems in accessible language.
• Ability to manage competing priorities in a fast-paced support environment.

Responsibilities

• Investigate customer-reported software/hardware problems, document findings, and escalate as needed.
• Collaborate with engineers and SMEs to develop support documentation and capture feedback.
• Assist with testing and participate in product training; submit enhancement requests.

Skills

Customer service

Troubleshooting complex software

Clear communication

Priority management

Customer education/training

Tools

Microsoft Office

SQL (nice to have)

Job description

pditechnologies is seeking a hands-on Customer Support Specialist to assist customers of enterprise software and related hardware. You will troubleshoot issues, document findings, and collaborate with engineering teams to improve product quality.

The role involves guiding customers by phone, remote connections, or in person, and may include after-hours coverage as needed in a hybrid work setup.