Hybrid Customer Success Specialist: Partner Growth

Safe-Guard Products; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Holidays and Vacation

Wellness Programs

Employee Assistance Program

Job summary

Safe-Guard Products International in Atlanta, GA seeks a Customer Success Specialist to act as the primary liaison for our dealership partners, managing programs, products, and distribution while supporting growth in a hybrid work environment.

You will collaborate with cross-functional teams to analyze client needs, drive product adoption, coordinate launches, and ensure exceptional service, accuracy, and timely issue resolution for a demanding auto industry client base.

Qualifications

• Bachelor’s degree in Business or related field preferred but not required.
• Proficient in Microsoft Office; Word; Excel; PowerPoint; Outlook.
• Excellent interpersonal skills, able to communicate at a business level.
• Strong work ethic, time management and organizational skills.
• Detail oriented, able to catch and identify discrepancies.
• Proactive problem solver able to provide input and think critically through solutions.
• Self-starter able to work independently with minimal supervision.
• Schedule flexibility, willing to work additional evening or weekend hours when and if necessary.

Responsibilities

• Act as primary liaison, managing major client programs, products, and product distributions.
• Maintain and expand our partner relationships.
• Analyze clients’ business needs and assist change management to our clients.
• Work with various departments throughout the organization to reconcile escalated claims, cancellations, and accounting issues.
• Collaborate on new program launches and products expansion.
• Facilitate incentive payments and bonus programs.
• Perform other duties or work needed to support client request.

Skills

Interpersonal communication

Time management

Detail oriented

Problem solving

Self-starter

Independent work

Flexibility

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Safe-Guard Products International in Atlanta, GA seeks a Customer Success Specialist to act as the primary liaison for our dealership partners, managing programs, products, and distribution while supporting growth in a hybrid work environment.

You will collaborate with cross-functional teams to analyze client needs, drive product adoption, coordinate launches, and ensure exceptional service, accuracy, and timely issue resolution for a demanding auto industry client base.