Hybrid Customer Experience Specialist — Growth & Impact

Clickstop, Inc.; Urbana (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Paid Holidays

Wellness Program

Volunteer Time Off

Birthday PTO

Life Insurance

Disability Insurance

401K Match

ESOP

Job summary

Clickstop seeks a Customer Experience Specialist to deliver exceptional support across multiple channels, focusing on resolving issues quickly and effectively while maintaining brand standards.

You will work in a hybrid environment with onsite requirements in Urbana, IA, contributing to customer advocacy and long-term satisfaction through proactive problem solving and systemic thinking.

Qualifications

• Must demonstrate ownership and problem-solving abilities.
• Strong communication with customers and internal teams.
• Analytical mindset with ability to identify root causes.

Responsibilities

• Provide responsive, solution-oriented customer support across phone, email, website, and marketplace channels.
• Process and manage orders, post-order support, and issue resolution with accuracy and urgency.
• Collaborate cross-functionally to resolve customer, fulfillment, and operational issues.

Skills

Customer Experience

Communication

Problem Solving

Ownership

Adaptability

Job description

Clickstop seeks a Customer Experience Specialist to deliver exceptional support across multiple channels, focusing on resolving issues quickly and effectively while maintaining brand standards.

You will work in a hybrid environment with onsite requirements in Urbana, IA, contributing to customer advocacy and long-term satisfaction through proactive problem solving and systemic thinking.