Strategic Customer Success Manager — Growth & Renewals (Hybrid)

Staffbase; Berlin (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

LTIP

Flexible hours

Hybrid work

Annual flex allowance €1560

Company pension

Volunteer day

Job summary

Staffbase is seeking a Customer Success Manager to partner with our diverse global customer base and drive long-term value from the Staffbase platform. You will own renewals, guide strategic conversations, and identify growth opportunities while ensuring customers achieve their goals through strong adoption and executive-level engagement.

In this role you’ll collaborates across product, sales, and marketing to prevent churn, expand relationships, and deliver impactful business outcomes for

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS sales/CS.
• Business fluent in German and English.
• Experience owning a revenue quota (renewals and/or upsells).
• Comfort with contract discussions and negotiations.

Responsibilities

• Build and maintain strategic relationships with customers as a trusted advisor.
• Lead regular check-ins and business reviews per segment to align on goals, show value, and strengthen the partnership.
• Own renewals end-to-end and guide customers through a value-driven renewal process.
• Monitor customer health, identify risks early, and act to prevent churn.
• Identify upsell opportunities based on customer needs and product usage.
• Create Account Plans with goals, success criteria, and actionable next steps.
• Provide proactive guidance on platform adoption and best practices.
• Share product insights to inform improvements and customer outcomes.
• Support marketing with customer stories, events, and community engagement.

Skills

Customer Success

Account Management

Sales/CS Hybrid

German language

English language

French language (nice to have)

Job description

Staffbase is seeking a Customer Success Manager to partner with our diverse global customer base and drive long-term value from the Staffbase platform. You will own renewals, guide strategic conversations, and identify growth opportunities while ensuring customers achieve their goals through strong adoption and executive-level engagement.

In this role you’ll collaborates across product, sales, and marketing to prevent churn, expand relationships, and deliver impactful business outcomes for