Customer Success & Order Management Specialist

Acara Solutions, Inc.; Town of Amherst (NY); Hybrid; USD 37,000 - 39,000; Full time

Job summary

Acara Solutions, Inc. is seeking a Customer Success & Order Management Specialist to oversee the full order lifecycle from quote to delivery. You will manage assigned customer accounts, build strong relationships with buyers, and ensure accurate, timely orders while coordinating with Sales, Purchasing, and Operations.

The role emphasizes proactive communication, issue prevention, and process improvements to enhance client satisfaction and operational execution.

Qualifications

• Experience in customer success, account management, inside sales, customer service, or order management in a B2B environment.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with ERP and CRM systems.
• Strong communication, organization, analytical, and problem-solving skills.
• Ability to manage multiple accounts and priorities with strong attention to detail.
• Proactive, customer-focused, and solution-oriented approach.

Responsibilities

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs.
• Build strong relationships with purchasing agents and buyers through proactive communication.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing.
• Maintain accurate order information within ERP/CRM systems and monitor backorders and delivery timelines.
• Manage inventory allocation based on priority, availability, and customer needs.
• Partner with Sales, Purchasing, and Operations to align material availability and demand.
• Monitor supply, stock levels, lead times, and logistics to preempt issues.
• Support Sales by ensuring orders are executed accurately and on time.
• Anticipate customer needs and communicate updates to prevent issues.
• Identify opportunities to improve processes and customer experience.

Skills

Customer success

Account management

Order management

B2B experience

Communication skills

Analytical skills

Problem solving

Attention to detail

Tools

Excel

Word

Outlook

ERP systems

CRM systems

Job description

Customer Success & Order Management Specialist

• Category: Admin - Customer Service / Call Center
• Job Type: Direct Placement
• Duration: Direct Placeme

Description

Job Title: Customer Success Order Management Specialist

Employment Type: Direct Hire

Industry: Manufacturing

Compensation: $27-28.00/HR

Schedule: Monday-Friday, 8AM to 430PM with 1 day remote after 6 months

About the Opportunity

The Order Management Specialist manages assigned customer accounts while overseeing the full order lifecycle from quote through delivery. This role builds strong customer relationships, anticipates needs, identifies risks and opportunities, and partners with Sales, Purchasing, and Operations to ensure excellent service and operational execution.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs.
• Build strong relationships with purchasing agents and buyers through consistent, proactive communication.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing, ensuring accuracy of pricing, quantities, ship dates, and logistics.
• Maintain accurate order information within ERP/CRM systems and monitor backorders, changes, and delivery timelines.
• Manage inventory allocation based on priority, availability, and customer needs, making adjustments as timelines or requirements change.
• Partner with Sales, Purchasing, and Operations to align material availability, inventory, and customer demand.
• Monitor supply, stock levels, lead times, and logistics to identify and resolve potential issues before they impact customers.
• Support Sales by ensuring orders are executed accurately, efficiently, and on time.
• Anticipate customer needs, proactively communicate updates, and help prevent service issues before they arise.
• Identify opportunities to improve processes, efficiency, communication, and the overall customer experience.

Job Requirements

What You'll Bring

• Experience in customer success, account management, inside sales, customer service, or order management in a B2B environment.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with ERP and CRM systems.
• Strong communication, organization, analytical, and problem-solving skills.
• Ability to manage multiple accounts and priorities with strong attention to detail.
• Proactive, customer-focused, and solution-oriented approach.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.